Managed by the Department of Internal Oversight Services, the evaluation was conducted by IOD PARC. Guided by standard evaluation criteria, the evaluation focused on UNRWA’s Family Health Team approach, a central pillar of a health curriculum reform program launched in 2011. Serving a dual learning objective and accountability, the evaluation assessed the quality and outcomes of the UNRWA Family Health Team approach. Health team approach and explored factors influencing expected outcomes. The results of the evaluation are considered timely as the Agency prepares for a successor to the Medium Term Strategy 2016-2022.
The evaluation found that the Family Health Team approach has always been relevant and consistent with the Agency’s strategic health objectives, including addressing the growing burden of non-communicable diseases among the population. of Palestinian refugees. Palestinian refugees reported that the quality of care generally improved with the reform and that the continuity of care and the organization of services were strengthened. However, financial and staffing constraints influenced the efficiency of implementation as well as the effectiveness and sustainability of the model. The evaluation found gaps between policy commitments and the mainstreaming and impact of gender, protection and disability services. In addition, suggestions were made to strengthen the monitoring and evaluation plan for the reform given the complexity of measuring the contributions of the family health approach to health outcomes, and to ensure quality evaluations. .