Family health

Kentucky Family Health Centers with 72 Providers Select eClinicalWorks to Optimize Operations and Promote Better Patient Outcomes

eClinicalWorks’ PRISMA health information search engine and front office transformation technologies support the nonprofit patient-centric medical home

WESTBOROUGH, Mass., November 03, 2021–(BUSINESS WIRE)–eClinicalWorks®a leader in healthcare IT solutions, today announced that Family Health Centers, Inc. (FHC) transitions to eClinicalWorks’ EHR solution to provide comprehensive, coordinated care to more than 43,000 patients each year. eClinicalWorks was selected by FHC to provide a comprehensive, easy-to-use platform to its more than 72 providers and employees.

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Family Health Centers, Inc. is located in Louisville, Kentucky. (Photo: Business Wire)

The eClinicalWorks system will provide a single source for managing medical, dental and behavioral information across FHC’s eight facilities in Louisville, Kentucky. FHC will also leverage PRISMA, the industry’s first health information search engine, to combine medical records from specialists, urgent care facilities, hospitals, primary care providers, payer insurance plans and portable devices. Providers will have access to comprehensive, searchable patient histories, helping to guide accurate and timely diagnoses and medical decisions.

More than 800 health centers across the country, including many Federal Qualified Health Centers (FQHCs), rely on eClinicalWorks technology to help them support underserved communities. eClinicalWorks is accredited to work with PCMHs such as FHC Advanced Practices, helping to improve overall quality of care and patient safety, leading to better medical outcomes.

“By leveraging eClinicalWorks technology, we can fulfill our mission to provide high-quality primary and preventive care to our patients, regardless of their ability to pay,” said Larry Owen, chief information officer at FHC. “eClinicalWorks understands the unique needs of FQHCs and creates custom tools that benefit both our patients and employees.

“We were able to support this project with federal funds provided by the Health Resources and Services Administration to strengthen community health centers during the COVID-19 pandemic,” Owen added. “The project is 100% funded by federal support.”

With the eClinicalWorks platform, FHC staff will enjoy the following benefits:

  • Front office transformation: Technology has transformed patient interactions, particularly in the past year, with more facilities than ever automating communications to book appointments online, make contactless payments and integrate patient records. eClinicalWorks’ safe and efficient services help reduce no-shows and improve patient satisfaction.

  • Complete patient records: PRISMA, the health information search engine, brings together records from multiple health systems, giving providers unprecedented insight into patient histories and promoting maximum clinical efficiency. FHC providers will be able to view an organized timeline of each patient’s history, perform keyword research, and manage patient populations more efficiently.

  • Unified medical, dental and behavioral systems: With the consolidated EHR platform, providers can streamline and automate processes for a more efficient patient treatment model. The software includes electronic medical records, electronic dental records, and a behavioral health module to provide an integrated technology platform for every type of patient record.

  • National Committee for Quality Assurance (NCQA) PCMH Accreditation: eClinicalWorks solutions are pre-validated by the NCQA to provide FHC with a suite of products that put patients at the forefront of care while reducing healthcare costs. FHC can leverage features such as the Patient Satisfaction Survey Tool to capture patient satisfaction, an important part of the recognition process.

“Everyone deserves equal access to quality healthcare, and we’re constantly improving our technology to better meet those needs and do it more efficiently,” said Girish Navani, CEO and co-founder of eClinicalWorks. “With PRISMA, eClinicalWorks provides a networked EHR, which is a smarter EHR. We give providers access to every patient’s complete medical record at the point of care. We give family health centers and other PCMH customers a digital platform that has the power to better manage the healthcare they provide to underserved populations.”

About Family Health Centers, Inc.

Founded in 1976, Family Health Centers, Inc. (FHC) is a non-profit community health center and certified patient-centered medical home that provides a variety of health services regardless of health insurance status or a person’s ability to pay. FHC provides services to more than 43,000 patients each year through eight Family Health Center sites throughout the Louisville metro area. All Family Health Center sites and laboratories are accredited by the Joint Commission. For more information, please visit

About eClinicalWorks

eClinicalWorks® is a private leader in healthcare IT solutions, offering electronic health records, practice management tools, and solutions for patient engagement, population health, and revenue cycle management. More than 130,000 healthcare providers use eClinicalWorks – from outpatient clinics and hospitals to regional health systems, community health centers, health departments, outpatient surgery centers, walk-in clinics, and more. To date, 19 eClinicalWorks customers have received the prestigious HIMSS Davies Award for Excellence in Implementing Health Informatics. Founded in 1999 and privately owned, eClinicalWorks is headquartered in Westborough, Massachusetts, and has offices in New York, Chicago, Austin, and Pleasanton, California, as well as India. For more information, visit www.eclinicalworks.comfollow us on Facebook and Twitter, or call (866) 888-6929.

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Bhakti Shah
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