FLORHAM PARK, New Jersey, Feb. 07 10, 2022 (GLOBE NEWSWIRE) — Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced that the company, following a competitive bidding process , has been selected by the Uniformed Services Family Health Plan at Saint Vincents Catholic Medical Center (USFHP) to provide comprehensive health plan management services under a new five-year agreement. Conduent will provide highly scalable business process services for USFHP that span claims processing and management, member and supplier engagement, and enforcement. These technology services will use the company’s HSP Core administrative processing system.
USFHP is a benefit of the TRICARE Prime Health Plan serving family members of active duty and retired military personnel and their families in New Jersey, western Connecticut, southeastern Pennsylvania, including Philadelphia, and Southeast New York, including New York and Long Island. The organization joins a growing number of regional health plans that are choosing to leverage business process as a service (BPaaS) to remain flexible and agile in the face of an ever-changing healthcare industry. USFHP chose Conduent for its proven expertise in health plan management and its ability to better support emerging markets while achieving operational efficiencies.
“For more than forty years, we have evolved USFHP services to meet the health and wellness goals of our members. We were looking for a strong and experienced partner who is thoroughly familiar with our operations and understands the challenges that will impact our business now and in the future,” said Jeffrey M. Bloom, Managing Director of US Family Health Plan at Saint Vincents Catholic Medical . Centers. “Conduent has demonstrated advanced solutions to meet changing regulatory requirements, innovative data analytics to improve quality of care for our members, and increased support for the USFHP Population Health Model to enable us to generate better results and create a personalized experience for our members. Conduent has a proven track record of delivering scalable solutions that can support our growth and meet our quality goals.
Sheila Curr, Global Head, Commercial Healthcare at Conduent added, “We are extremely proud to have been chosen by USFHP to provide a broad range of healthcare plan management solutions that drive operational excellence. We look forward to streamlining processes to increase USFHP’s efficiency through continued technological advancements that improve their member’s experience and health outcomes.
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About the Saint Vincent Catholic Medical Centers Uniformed Services Family Health Plan
The Saint Vincent Catholic Medical Centers (USFHP) Uniformed Services Family Health Plan is a nonprofit health plan sponsored by the Department of Defense. USFHP has over forty (40) years of experience providing health care to military beneficiaries. It offers the TRICARE Prime benefit to active duty family members, including activated Guard and Reserve family members, as well as military retirees and their families.
The USFHP Alliance maintains the highest levels of overall patient satisfaction in the nation — not just in the military health care system — based on annual reviews conducted by independent health plan evaluators. More recently, it achieved an average satisfaction of 92% of subscribers.
USFHP programs are recognized as leaders in the management of patients with chronic conditions and have an integrated model of care designed to improve quality and access and manage overall costs of care.
USFHP sets itself apart by offering the TRICARE Prime benefit in a population health model. The population health model generates better results and a personalized member experience. Our programs consistently perform exceptionally well within parameters approved by the Military Health System for improved health outcomes, decreased health service utilization, and exceptional member satisfaction.
USFHP is an important choice for military families. We continue to maintain a stable membership due to member satisfaction and loyalty to our program. Our membership continues to grow in our service area as more recipients choose to choose USFHP as their preferred TRICARE option.
Conduent delivers mission-critical services and solutions on behalf of businesses and governments, creating exceptional results for its customers and the millions of people who rely on them. Through processes, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiency, reduce costs, and enable revenue growth. That’s why most Fortune 100 companies and more than 500 government entities depend on Conduent every day to manage their critical interactions and move their operations forward.
Conduent’s differentiated services and solutions improve the experiences of millions of people every day, including three out of four US insured patients, 10 million employees who use its HR services and nearly 18 million benefit recipients. Conduent’s solutions deliver exceptional results for customers, including $16 billion in savings from medical bill review of workers’ compensation claims, up to 40% efficiency increases HR operations, up to 27% reduction in government benefit costs, up to 40% improvement in finance, accounting and procurement expenses, and improved customer service interaction times up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com.
Sharon Lakes, Conduent, +1-214-592-7637, [email protected]
Contact with Investor Relations:
Giles Goodburn, Conduent, +1-203-216-3546, [email protected]
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